How do I get my New York Pass?
Shortly after your booking is complete your e-ticket will be sent directly to your email, just print it out and bring it to Big Bus Welcome Center where you redeem it for your New York Pass.
How do I activate my New York Pass?
The card records when and where you first use your New York Pass, as well as how long the card will remain valid. This means your card is activated the moment that you first use it at an attraction or service.
How long is my New York Pass valid?
The New York Pass is valid for either 1, 2, 3, 5, 7 or 10 consecutive days depending on the option you choose.
It is important to note that a ‘day’ is based on a calendar day, not a 24 hour period.
Can I visit the same attractions more than once?
No, you can visit each attraction once with the New York Pass.
How do I book a tour in advance?
To book a tour in advance, you can call, email or book online. Each attraction’s page has information on how to do so. Read more here.
Customers are required to bring and wear masks. 
Visitors are requested to keep distance in lines and vehicles. And the number of visitors is limited to reduce crowds. 
Please be ready to make on-site payments using a contactless bank card, rather than cash, where possible. 
Organiser politely request that you refrain from visiting the attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking. 
All areas that visitors touch are frequently cleaned. 
Employes may wear Personal Protective Equipment to protect both visitors and staff. 
You must bring a valid COVID pass proving that you are fully vaccinated or that you have recovered from COVID-19 
